Shipping Policy
Qudo Beauty ships wholesale orders exclusively to business clients across the European Union. All orders are processed and dispatched from our warehouse located in Romania.
1. Shipping Coverage
Import Duties & Taxes (Non-EU Countries)
For deliveries outside the European Union, orders are shipped under DAP (Delivered at Place) terms. This means that any import duties, customs clearance fees, VAT, taxes, or other charges imposed by the destination country are the responsibility of the customer and must be paid upon import or delivery. Qudo Beauty is not responsible for any customs-related charges incurred after shipment. Customers are advised to check their local import regulations and applicable fees before placing an order.
We currently ship to all countries within the European Union (EU).
If your business is based outside the EU and wishes to place a wholesale order, please contact us directly:
[email protected]
2. Free Shipping on Wholesale Orders
We offer free shipping on all eligible wholesale orders across the European Union, with no hidden fees or minimum order thresholds.
Please note: deliveries to Malta and Cyprus may be subject to an additional shipping surcharge based on the transportation estimate provided by our courier partners (such as DHL, FedEx, or other available carriers) at the time of dispatch.
Free shipping covers the first dispatch only. If a parcel is returned to us for reasons attributable to the customer — such as an incorrect or incomplete address, refusal of delivery, unavailability at the delivery address, or failure to collect the parcel — a shipping fee must be paid before we can re-dispatch the order.
3. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation
- You will receive a shipping confirmation email with tracking details once your order has been dispatched
- Orders placed during weekends or public holidays will be processed on the next business day
4. Estimated Delivery Times
- 2–5 business days for Central and Eastern Europe
- 5–7 business days for other EU countries
Delivery times may vary depending on destination, courier workload, weather conditions, or other logistical factors outside our control.
5. Shipping Carriers
We work with trusted logistics providers such as DHL, DPD, GLS, FedEx, and other local EU courier services, depending on the destination country and shipment size.
6. Responsibility After Shipment
Once tracking information has been provided, responsibility for the shipment transfers to the customer.
Customers are responsible for monitoring the shipment status and ensuring that someone is available to receive the package at the delivery address provided during checkout.
If a package is marked as delivered but has not been received, please contact us immediately.
7. Damaged Parcels
If your parcel arrives visibly damaged, we strongly recommend:
- Taking clear photos before opening the package
- Opening the parcel in the presence of the courier whenever possible
- Contacting us within 3 business days at [email protected]
We will review the situation and work toward a fair and prompt resolution.
8. Contact
For any questions regarding shipping, delivery times, logistics, or wholesale orders, please contact us at:
[email protected]
We are committed to supporting your business every step of the way.